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theclockdepot :: Return Policies

Return Policies

Return Policy

simple and the most flexible return policy for clocks online

We offer the most flexible return policy for clocks online with NO RESTOCKING FEES.
**30 day returns from the date delivered**

if you need more time. please let us know and we will meet your needs

Should your selection not be what you expected or meet your needs, please call us after receiving your new clock and we will offer a return authorization where you may ship the selection back to us for a 100% refund on all wall, mantel and desk clocks.

We charge no restocking fees! Most sites charge a 15% - 18% restocking fee, no restocking fees here with our return authorization completed.

We only ask that the customer be responsible for shipping the selecton back to us.  A written authorization must be emailed and issued in order for us to accept a return so we can get your account credited quickly and correctly.  We credit the full purchase price of your return usually within a few hours of receiving your return. Any returns must be shipped exactly as received with all manuals, packaging and parts to:

The Clock Depot
3400 Westgate Dr - B11
Durham, NC 27707


*Personalized, Custom made, floor clocks are non returnable.

Shop Grandfather Clocks - Shop Wall Clocks - Shop Mantel Clocks - Shop Table Clocks - Shop Musical Motion Clocks

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We promise to offer the finest products and service available We promise to provide quality products and the best service possible. If you have a question about any product we carry, please call us at 1-866-402-8714 M - F 10:00 - 6:00 EST., Sat 10:00 - 3:00


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