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theclockdepot :: Return Policies

Return Policies

Return Policy

simple and the most flexible return policy for clocks online

We offer the most flexible return policy for clocks online with NO RESTOCKING FEES.
**30 day returns from the date delivered**

if you need more time. please let us know and we will meet your needs

If this is a Holiday Gift, enter "Christmas" on your customer comments on your order at checkout  and you have until 02-01-2019 to return your gift.

Should your selection not be what you expected or meet your needs, please call us after receiving your new clock and we will offer a return authorization where you may ship the selection back to us for a 100% refund on all wall, mantel and desk clocks.

We charge no restocking fees! Most sites charge a 15% - 18% restocking fee, no restocking fees here with our return authorization completed.

We only ask that the customer be responsible for shipping the selecton back to us.  A written authorization must be emailed and issued in order for us to accept a return so we can get your account credited quickly and correctly.  We credit the full purchase price of your return usually within a few hours of receiving your return. Any returns must be shipped exactly as received with all manuals, packaging and parts to:

The Clock Depot
3400 Westgate Dr - B11
Durham, NC 27707


*Personalized, Custom made, floor clocks are non returnable.

Shop Grandfather Clocks - Shop Wall Clocks - Shop Mantel Clocks - Shop Table Clocks - Shop Musical Motion Clocks

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We promise to offer the finest products and service available We promise to provide quality products and the best service possible. If you have a question about any product we carry, please call us at 1-866-402-8714 M - F 10:00 - 6:00 EST., Sat 10:00 - 3:00


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