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theclockdepot :: Return Policies

Return Policies

simple and flexible return policy for clocks online

We offer a flexible return policy for clocks online with NO RESTOCKING FEES.

30 Day Returns from the time you receive your new clock

if you need more time. call us and we will meet your needs.


Should your selection not be what you expected or meet your needs, please call us after receiving your new clock and we will offer a return authorization where you may ship the selection back to us for a 100% refund of your purchase price on all wall, mantel and desk clocks.

If there is an issue with your clock...call us and we will send a replacement for you and cover all shipping cost back and forth.

We charge no restocking fees! Most sites charge a 15% - 18% restocking fee, no restocking fees here with our return authorization completed.

We only ask that the customer be responsible for shipping the selection back to us.   We credit the full purchase price of your return usually within a few hours of receiving your return. Any returns must be shipped exactly as received with all manuals, packaging, and parts to:

The Clock Depot
3400 Westgate Dr - B11
Durham, NC 27707


*Personalized, Custom made, floor clocks or cabinets are non-returnable.

Shop Grandfather Clocks - Shop Wall Clocks - Shop Mantel Clocks - Shop Table Clocks - Shop Musical Motion Clocks

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We promise to offer the finest products and service available We promise to provide quality products and the best service possible. If you have a question about any product we carry, please call us at 1-866-402-8714 M - F 10:00 - 6:00 EST., Sat 10:00 - 3:00


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