theclockdepot :: FAQ

FAQ

Why should I purchase my clock from The Clock Depot?

What's the difference between cable driven and chain driven? Which is the best?

How is my new Grandfather Clock delivered?

How do I know my final price?

What is the shipping charge for a Howard Miller grandfather clock?

Can you ship any of your products internationally?

Can you tell me what my antique or Howard Miller grandfather clock is worth?

I have a grandfather clock, but the time is not regulating correctly. Can you tell me how to regulate the time?

Where do you ship your products from?

How long does it take for me to get my grandfather clock?

How do I get my engraved plate?

I can't decide which grandfather clock to purchase. Can you help me?

Are all of you products listed on the website?

Does the silence option on the clock allow you to turn it off at night, but have it on during the day?

Can you tell UPS to leave my product if I am not home?

What does triple chime mean? 

Do the clocks chime on the quarter and half hour?



Q1. Why should I purchase my clock from The Clock Depot?
A1. We care for our customers. Our policies protect our customers. We are a real clock shop, not just a home-based drop shipper. You may feel safe with us as we treat our customers the same as we would want ourselves treated.

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 Q2. What's the difference between cable driven and chain driven? Which is the best?
A2. Both are used to regulate the time of the clock. Cable driven clocks are generally on the more expensive models. They make winding the clock easier and smoother because you use a crank that inserts in the face of the clock. Cable-driven also means that the weights are suspended with cables and pulleys. The crank lifts the weights. Chain-driven means the weights are suspended by chains. They require you to pull down on the chain while the weight rises. Both are good mechanisms to regulate the time, some people prefer the ease of use that cable-driven provides.

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 Q3. How is my new Grandfather Clock Delivered?
A3. Our clocks are already assembled and regulated when shipped. Our in-home delivery agent will unpack the box for you, bring the clock in your home and place it in the location of your choice.  The only detail for you is hanging the pendulum and weights on their hooks. You then set the time and start the clock. Call us and we can do this on the phone together in about 5 minutes.
 No tools required.

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 Q6. How do I know my final price? 
A6. The price shown on your checkout is you final price. No other charges will be added to your order for residents in the lower 48  states.

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 Q7. What is the shipping charges for a Howard Miller grandfather clock?
A7. Shipping and in0home delivery is included for all of the Howard Miller grandfather clocks shipped within the U.S. 

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 Q8. Can you ship any of your products internationally?
A8. We only ship within the United States. Their may be additional charges for residence of Hawaii or Alaska.

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 Q9. Can you tell me what my antique or Howard Miller grandfather clock is worth?
A9. I am sorry, no one can accurately appraise clocks online. Check with a qualified antique appraiser in your immediate area.

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Q10. I have a grandfather clock, but the time is not regulating correctly. Can you tell me how to regulate the time?
A10. Go to the Howard Miller website, http://www.howardmiller.com. Click on Instruction Manual. This online instruction manual will give you step-by-step directions to regulating time on your grandfather clock.

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Q11. Where do you ship your products from?
A11. Most of our larger Howard Miller products are shipped directly from the manufacturer. Howard Miller is located in Zeeland Michigan. Most of our smaller clocks are shipped from our location in North Carolina the same day of order. If you are in North Carolina, South Carolina, Virginia or Maryland, we can deliver and set up your Grandfather Clock from our location.

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Q12. How long does it take for me to get my grandfather clock?
A12. If the grandfather clock is in stock it ships within 2-3 business days from the manufacturer. It then is delivered via a Home Delivery agent in your area. It usually takes about 10 - 12 business days in shipping. 
Remote areas may take a few additional days. The trucking company then contacts you prior to delivery.

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Q13. How do I get my engraved plate?
A13. When you receive your clock, you will also receive a brochure indicating you have 18 spaces on the top line and 18 spaces on the bottom line. You fill in the brochure with your personal information to engrave on the brass plate and send it in for engraving.

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Q14. I can't decide which grandfather clock to purchase. Can you help me?
A14. Just call us and we can send you enhanced images of the clocks you are considering. We will be glad to answer any questions you have. Call us between 10:00 AM and 6:00 EST and we always answer the phone during store hours. 

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Q15. Are all of you products listed on the website?
A15. No. We sell all Howard Miller, Hermle, Seiko, Loricron and Bulova products. Just email or call us for a free customized search of our products.

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Q16. Does the silence option on the clock allow you to turn it off at night, but have it on during the day?
A16. Yes, the silence option allows you to turn off the chimes at any time. Some clocks come with an automatic silence option vs. a manual silence option. The automatic silence option silences the clocks chimes and gongs from 10:15 pm to 7:00 am.

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Q17. Can you tell UPS to leave my product if I am not home?
A17. Yes.  We can provide you with the tracking number the day after your product ships.


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Q18. What does triple chime mean? 
A18. It means you can choose to play Westminster, St. Michael, or Whittington chimes.

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Q19. Do the Floor clocks chime on the quarter and half hour?
A19. Yes, they chime on all quarter hours and then chime the hour.


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Please feel free to contact us, click here, with any questions.

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