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Frequently Asked Questions
Why should I purchase my clock from The Clock Depot?
What's the difference between cable driven and chain driven? Which is the best?
How difficult is it to assemble a grandfather clock?
Do I have to pay sales tax on my purchase?
What is the shipping charge for a Howard Miller grandfather clock?
Can you ship any of your products internationally?
Can you tell me what my antique or Howard Miller grandfather clock is worth?
I have a grandfather clock, but the time is not regulating correctly. Can you tell me how to regulate the time?
Where do you ship your products from?
How long does it take for me to get my grandfather clock?
How do I get my engraved plate?
I can't decide which grandfather clock to purchase. Can you help me?
Are all of you products listed on the website?
Does the silence option on the clock allow you to turn it off at night, but have it on during the day?
Can you tell UPS to leave my product if I am not home?
What does triple chime mean?
Do the clocks chime on the quarter and half hour?
Q1. Why should I purchase my clock from The Clock
Depot?
A1. We care for our customers. Our policies protect our customers. We are
a real clock shop, not just a home-based drop shipper. You may feel safe
with us as we treat our customers the same or better than we would
ourselves.
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Q2. What's the difference between cable driven and chain driven? Which is the best?
A2. Both are used to regulate the time of the clock. Cable driven clocks are generally on the more expensive models. They make winding the clock
easier and smoother because you use a crank that inserts in the face of the clock. Cable-driven also means that the weights are suspended with cables and pulleys. The crank lifts the weights. Chain-driven means the weights are suspended by chains. They require you to pull down on the chain while the weight
rises. Both are good mechanisms to regulate the time, some people prefer the ease of use that cable-driven provides.
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Q3. How difficult is it to assemble a grandfather clock?
A3. Our clocks are already assembled and regulated. Setup is detailed step by step and a phone number is provided for assistance with setup. You unpack the clock including all rubber bands and foam packing around the chimes. The only
setup required is hanging the pendulum and weights. You then set the time and start the clock.
No tools required, just a pair or scissors to clip packing.
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Q6. Do I have to pay sales tax on my purchase?
A6. The only customers that are charged sales tax are North Carolina residents.
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Q7. What is the shipping charges for a Howard Miller grandfather clock?
A7. Shipping is included for all of the Howard Miller grandfather clocks shipped within the U.S.
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Q8. Can you ship any of your products internationally?
A8. We only ship within the United States and Canadian customers should
email us for arrangements if available.
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Q9. Can you tell me what my antique or Howard Miller grandfather clock is worth?
A9. I am sorry, no one can accurately appraise clocks online. Check with a qualified antique appraiser
in your immediate area.
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Q10. I have a grandfather clock, but the time is not regulating correctly. Can you tell me how to regulate the time?
A10. Go to the Howard Miller website, http://www.howardmiller.com. Click on Instruction Manual. This online instruction manual will give you step-by-step directions to regulating time on your grandfather clock.
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Q11. Where do you ship your products from?
A11. Most of our larger Howard Miller products are shipped directly from the manufacturer.
Howard Miller is located in Zeeland Michigan. Most of our smaller clocks
are shipped from our location in Norh Carolina teh same day of order. If you are in North
Carolina, South Carolina, Virginia or Maryland, we can deliver and set up
your Grandfather Clock.
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Q12. How long does it take for me to get my grandfather clock?
A12. If the grandfather clock is in stock it ships within 2-3 business
days from the manufacturer. It then is delivered via a Home Direct agent in your area.
It usually takes about 10 - 12 business days in shipping. Remote areas
may take a few additional days. The trucking company then contacts you
prior to delivery.
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Q13. How do I get my engraved plate?
A13. When you receive your clock, you will also receive a brochure indicating you have 18 spaces on the top line and 18 spaces on the bottom line. You fill in the brochure with your personal information to engrave on the brass plate and send it in for engraving.
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Q14. I can't decide which grandfather clock to purchase. Can you help me?
A14. Just call us and we can send you enhanced images of the clocks you
are considering. We will be glad to answer any questions you have. Call us
between 10:00 AM and 6:00 EST and we always answer the phone. No answering
machines during store hours here.
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Q15. Are all of you products listed on the website?
A15. No. We sell all Howard Miller, Hermle, Seiko, Loricron and
Bulova products. Just email or call us for a free customized search of our products.
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Q16. Does the silence option on the clock allow you to turn it off at night, but have it on during the day?
A16. Yes, the silence option allows you to turn off the chimes at any time. Some clocks come with an automatic silence option vs. a manual silence option. The automatic silence option silences the clocks chimes and gongs from 10:15 pm to 7:00 am.
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Q17. Can you tell UPS to leave my product if I am not home?
A17. Yes. We can provide you with the tracking number the day after your product ships.
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Q18. What does triple chime mean?
A18. It means you can choose to play Westminster, St. Michael, or Whittington chimes.
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Q19. Do the Floor clocks chime on the quarter and half hour?
A19. Yes, they chime on all quarter hours and then chime the hour.
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Please feel free to contact us,
click here, with any
questions.
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